Brands
Fisher & Paykel Appliance Repair in Ottawa
Fisher & Paykel comes from New Zealand, where it still designs its appliances, and it has been owned by Haier since 2012. In Ottawa it is the brand people choose for one thing in particular: the DishDrawer, a dishwasher split into one or two pull-out drawers that each wash on their own. Fisher & Paykel also makes ActiveSmart refrigerators, integrated column fridges, electric wall ovens, induction cooktops and a laundry line built around its own direct-drive motors.
The DishDrawer is unlike any other dishwasher to repair. Each drawer has a lid that lowers onto the tub to seal it, a compact pump and motor in the drawer itself, and a flexible cable and hose harness that moves every time the drawer opens. A drawer that leaks, will not start or stops partway is usually telling us about that lid, that harness or a filter, and the fix is often done without pulling the cabinet apart.
Which Fisher & Paykel appliances we repair
Common Fisher & Paykel faults we see
DishDrawer dishwashers
- Water on the floor or a leak alarm: the lid seal not closing fully on the tub, or a worn drawer gasket
- Drawer will not start or the lid will not lower: the lid motor or actuator, or a wiring fault in the flexible harness behind the drawer
- Drawer stops with water left in the tub: a clogged filter plate or the drain pump inside the drawer
- Upper drawer works and the lower one is dead: a control or harness fault on that drawer only, since each runs independently
ActiveSmart and column fridges
- Fresh-food side losing its chill while frozen food stays hard: the variable-speed fan or a defrost fault icing the evaporator
- Door alarm sounding with the door shut: a gasket not sealing or a door switch out of position
- Ice maker idle on bottom-freezer models: the ice maker unit or its water valve
- Water pooling inside the fresh-food compartment: a blocked defrost drain
Laundry
- Direct-drive washer will not spin or stops with a motor fault: the motor position sensor, the rotor or the stator, tested in that order
- Washer will not drain: the drain pump or a sock in the pump housing
- Dryer runs but stays cold: the heating element or a thermal cut-out tripped by a restricted vent
Ovens and cooktops
- Wall oven not reaching temperature: the bake, grill or fan element, or the oven sensor
- Induction zone failing to detect the pan: the cookware first, then the power module
- Touch controls unresponsive: a control board or a ribbon connection behind the panel
Parts and warranty
Fisher & Paykel parts are specific to the model and often to the production run, so we read the serial number from the rating label and match the exact part to it before giving you a price. If the appliance is inside its Fisher & Paykel warranty, raise it with Fisher & Paykel's customer care first, because they arrange covered repairs themselves.
Fisher & Paykel questions
My Fisher & Paykel DishDrawer is leaking. Is it the drawer seal?
Often it is the lid that seals the tub during the wash rather than the outer drawer gasket. A lid that does not seat fully lets water escape around the tub. We check the lid, its motor and the seals, and replace what has worn.
One of my two DishDrawers works and the other does not. Do I need a whole new dishwasher?
No. Each drawer has its own controls, pump and lid mechanism, so a fault in one drawer is repaired on that drawer. The other keeps working while we diagnose and order the part.
Is Fisher & Paykel still a New Zealand company?
It is still headquartered and designed in New Zealand, and has been owned by Haier since 2012. Haier also owns GE Appliances, but Fisher & Paykel appliances keep their own designs and service parts.
Do you repair Fisher & Paykel washers with the direct-drive motor?
Yes. On those washers a spin or motor fault is very often the position sensor that tells the controller where the rotor is, which is a smaller repair than the motor itself. We test the sensor before quoting anything larger.
Other brands we repair
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