Frequently asked questions

Same-day appointments are often available, especially if you call in the morning. Otherwise we offer the next morning, afternoon or evening window that suits you. We work Monday to Friday and Sundays from 7 am to 9 pm, and Saturdays by appointment.

We work on all major household brands. Tell us the make and model when you book, along with any error code on the display, so the technician arrives prepared.

Often, yes. If the appliance is under about half its expected life and the repair costs less than half the price of a new one, repair is usually the better buy. Past that, we will tell you plainly if replacing makes more sense.

No. Every repair happens on site, in the kitchen, laundry room or back of house where the appliance sits. Built-in dishwashers, wall ovens, stacked laundry units and commercial coolers are all handled in place.

Ottawa, Nepean, Kanata, Orléans and Barrhaven, along with the communities around them. If you are just outside those, call and ask. We can usually fit you in.

Note the model number from the label inside the door or behind the kick plate, and any error code the appliance shows. Clear a path to the appliance and, for a washer or dishwasher, leave the water turned on so we can run a test cycle.

Yes. Restaurants, cafés, offices, salons, daycares and shared laundry rooms in condo and apartment buildings are regular calls. We repair the same kinds of appliances on site and can book around your opening hours. Walk-in coolers and ice machines are specialist work, and we will say so rather than guess.

No. We specialize in electric appliances only: electric dryers, ranges, ovens and cooktops, along with fridges, freezers, washers and dishwashers. A gas dryer, range or oven needs a licensed gas technician, and we will tell you so straight away rather than book a visit that cannot help.

The service call is $80 plus tax. The diagnostic is included when you go ahead with the repair with us, using our parts.

The technician comes to your home or business, inspects the appliance, finds the fault and gives you a clear repair price before any work starts. You decide from there.

Every repair is covered by a 90-day warranty on parts and labour.

Yes. We use original (OEM) manufacturer parts only, never aftermarket parts.

We can often narrow it down. A photo of the model label and a short description, or a video of the noise, lets us arrive with the likely part. A firm diagnosis still needs a technician in front of the machine with a meter, so the phone call is a head start, not a verdict.

Most repairs take about an hour on site once the fault is found. Jobs that need the appliance pulled out, such as a built-in dishwasher or a stacked laundry pair, take longer. If a part has to be ordered, we tell you the timing before we leave and book the return at a time that suits you.

It is designed to be, but the self-clean cycle runs the oven far hotter than cooking does, and it is the single most common trigger for a burnt-out element, a tripped thermal fuse or a failed control board, especially on an oven that is a few years old. We suggest cleaning by hand or using a lower-temperature steam clean where the oven offers one, and never running self-clean the day before a big dinner.

Usually because cold air is not moving or the evaporator coil has iced over. A stopped evaporator fan, a failed defrost heater, thermostat or control, or a start relay that clicks without starting the compressor are the common causes. We measure temperatures and test those parts before anything is replaced. A sealed-system fault is possible but far less common.

On most machines it is a drain pump blocked by a sock, a coin or hair, a drain filter overdue for cleaning, or a door lock or lid switch that will not confirm. Many washers refuse to spin until they have drained, so one fault looks like two. We clear or replace the pump and test the lock.

On an electric dryer, a blown thermal fuse or a burnt heating element. The fuse usually blows because the vent is restricted, so we check airflow first; a new fuse on a blocked vent blows again. A failed thermistor or cycling thermostat is the other common cause.

Blocked spray arms, a clogged filter or a weak wash motor are the usual causes, along with a heating element that no longer brings the water up to temperature. Rinse the filter and clear the spray arm holes first; if dishes are still dirty, the pump or heater needs testing.