Brands

Alliance Laundry Appliance Repair in Ottawa

Alliance Laundry Systems, headquartered in Ripon, Wisconsin, is the company behind Speed Queen, Huebsch, UniMac, Primus and IPSO. Each brand serves a different kind of buyer: Speed Queen sells to homes and community laundry rooms, Huebsch to coin laundries and smaller multi-housing properties, UniMac to on-premise laundries such as hotels, care homes and hospitals, and Primus and IPSO come from Alliance's European side. Because building owners replace machines a few at a time, one condo or apartment laundry room can hold equipment from more than one of these brands.

That is why we approach an Alliance call as a property visit rather than a single machine. A typical building in our area has stacked washer-dryers on a few floors, a row of front-load washers in a basement room, and electric dryers sharing one exhaust run, and the faults cross brands: payment readers that stop accepting cards, doors that lock and stay locked with a tenant's clothes inside, and drains that cannot keep up. We repair the electric equipment in those rooms. Gas-fired dryers are outside what we do and need a licensed gas technician.

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Coin-operated top-load washers and a stacked electric dryer in an apartment laundry room

Which Alliance Laundry appliances we repair

Common Alliance Laundry faults we see

Washers in laundromats and multi-housing laundry rooms

  • Several machines refusing cards at the same time: the shared payment system, or its power and network wiring, rather than each washer
  • Tenant's laundry locked in the drum after a fault: the door lock or its switch, or a drain that failed the control's timed check
  • Floor drain or trough overflowing during spin: drain valves or pumps clogged with lint, or a building drain that cannot take several machines emptying at once
  • Cycles ending early on out-of-balance: worn bearings or suspension, or a motor drive fault

Electric dryers in common laundry rooms

  • Every dryer on one exhaust run drying slowly: lint built up in the shared duct, not a fault in each dryer
  • One dryer running cold: its element, high-limit thermostat or airflow switch
  • Paid cycle counting down with the drum still: a broken belt, a failed motor or a worn door switch

UniMac washer-extractors in on-premise laundries

  • Rumble on high-speed extract: worn main bearings, often with a rear seal weeping water
  • Machine halting with a drive fault: the inverter drive protecting itself from an unbalanced or oversized load
  • Door gasket leaking at the bottom of the door: a worn or damaged gasket, or a door out of adjustment

Parts and warranty

Parts for Alliance's North American brands come through Alliance's distributor network, and the brand and model on the serial plate decide what we order, since a Huebsch, a Speed Queen and a UniMac in the same room can need different parts for the same fault. Before we touch a machine in a shared laundry room, we confirm who owns it: equipment leased from a laundry route operator is normally serviced under that lease, and equipment still under Alliance's warranty should go back to the distributor that supplied it.

Alliance Laundry questions

Which brands does Alliance Laundry Systems make?

Speed Queen, Huebsch, UniMac, Primus and IPSO. In Ottawa we mostly see Speed Queen and Huebsch in homes and residential buildings, and UniMac in hotels, care homes and other on-premise laundries.

Our building's laundry machines might be leased. Does that matter?

Yes. Many apartment and condo laundry rooms run on equipment owned by a laundry route company, and the lease usually makes that company responsible for repairs. Check the agreement first. If the building owns the machines, we can look after the electric washers and dryers across every Alliance brand in the room.

Why are all the dryers in our laundry room slow at the same time?

When every dryer on one exhaust run slows down together, the shared duct is the likely cause, not the dryers. Lint builds up where the runs join, which also raises the fire risk. We check the individual dryers too, but the duct needs cleaning first.

Do you service UniMac washer-extractors?

Yes, the electric washer-extractors. We repair door locks, drains, bearings and seals, and diagnose the motor drives on UniMac machines in hotels, care homes and similar on-premise laundries. Gas-heated dryers in those laundries need a licensed gas technician.

Other brands we repair

Need an appliance technician today?

Tell us what's going on and you'll get a straight answer, or just call.

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